Privacy Policy

1. Introduction

phodomy ("we," "us," "our") is committed to protecting the privacy of individuals who use our car rental services. This policy describes how we collect, use, store, and share personal data when you interact with our website, submit inquiries, or rent a vehicle from our fleet. If you have questions about this policy, you can reach us at [email protected].

This policy applies to all visitors and customers of phodomy, operating from 15 Bùi Viện, Phạm Ngũ Lão, Quận 1, Hồ Chí Minh 70000, Vietnam.

2. Data We Collect

We collect personal data that you provide directly through our contact form and during the vehicle rental process. This includes your full name, email address, telephone number, identification documents (passport or national ID), driving license details, and payment information. We also collect limited data through website analytics tools, including pages visited, browser type, and approximate geographic location based on IP address.

We do not collect sensitive personal data such as religious beliefs, health information, or biometric data.

3. How We Use Your Data

Your personal data is used for the following purposes: processing rental inquiries and bookings, verifying your identity and driving eligibility, providing vehicle insurance coverage through our partners, communicating with you about your rental (confirmations, reminders, follow-ups), improving our website and service quality through aggregated analytics, and complying with legal obligations under Vietnamese law.

We process your data based on contractual necessity (to fulfill a rental agreement), legitimate business interest (to improve our service), and your consent (for marketing communications, if opted in).

4. Data Sharing

We share personal data only when necessary. Insurance partners receive relevant identification and rental details to process coverage. Payment processors handle financial transactions securely. Vietnamese authorities may receive data when legally required. We do not sell personal data to third parties for marketing or advertising purposes.

5. Data Protection

We use reasonable technical and organizational measures to protect your data. Digital records are stored on encrypted servers with restricted access. Physical documents (copies of licenses or IDs) are kept in locked storage at our office and destroyed after the retention period. Staff with access to personal data have been trained on handling sensitive information responsibly.

6. Data Retention

We retain personal data for the duration of the rental agreement plus 24 months for insurance and legal compliance purposes. Contact form submissions are retained for 12 months unless a rental is booked. Analytics data is retained in anonymized form and does not include personally identifiable information.

7. Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. For full details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Your Rights

Under Vietnamese data protection regulations and applicable international standards, you have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data (subject to legal retention requirements), withdraw consent for marketing communications at any time, and request a copy of your data in a portable format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any site you visit through links on our pages.

10. Children's Privacy

Our services are intended for individuals aged 18 and older who hold valid driving licenses. We do not knowingly collect personal data from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this page periodically.

12. Contact

For any questions or concerns about this privacy policy or your personal data, please contact:

phodomy
15 Bùi Viện, Phạm Ngũ Lão, Quận 1, Hồ Chí Minh 70000, Vietnam
Email: [email protected]
Phone: +84 28 3685 9241